Here at BFCU, we understand that our members’ time is valuable and the representatives working at our call centers make sure that they provide a prompt response to all inquiries. We are not just here to assist with your banking needs, we are truly here to help with just about any financial question or challenge you may have. We provide an educational experience for our members on ways they can manage and save money, which really opens their eyes. We’ve had some of our newest members, police officers, tell us that they never felt comfortable sitting and talking to someone about their banking needs before. Here at the Boston Firefighters Credit Union, we offer a welcoming atmosphere from the moment that our members walk in the door. We work with them and train them to be the best member service representatives they can be. “We hire team members with positive personalities and high service standards. Marte - BFCU Member Service Representative – The best feeling that I get is when a member sends us a card to thank us for helping them with their banking.” Vicky M. We welcome them with a smile and a positive attitude always, and we treat all of our members like family. We go above and beyond for each of our members. Our members appreciate the fact that we take the time to answer their questions and work with them on loans, online banking, and their member accounts. We are very empathetic toward the challenges of our members and we understand that every member’s financial situation is different. After I began working at BFCU, I saw immediately how much care that our staff has for our members. I took a moment while I waited in line to introduce myself to the assistant branch manager and asked how I could join the team. More importantly, I was struck by the staff members themselves. But when I came to the Boston Firefighter Credit Union to do some personal business, I looked around at the scenery here and how nice everything looked. We take great pride in that.” Kaitryn Thornton - BFCU VP Lending – It’s because of this work and our attention to our members that years later, they are able to buy a house or purchase a car with zero credit problems. We really work hard to help them get back on their feet. We believe that it is our responsibility to fight for them, as they have fought for us, and help get them out of the financial hole, whether it be offering them the best rates on personal loans, or consolidating all of their debt to just one affordable payment at a low rate, one that they normally would not have qualified for. They come back from deployment to a stack of bills waiting for them. These servicemen and women have been protecting us and therefore, they may falter on their car loan or credit card. We serve many veterans who get deployed overseas to war zones and they return to Massachusetts with serious challenges to their credit line. Our members feel comfortable coming in and because we know them so well, they have assurances that we will treat their bank accounts as if they were our own. I know their spouses' names, I have learned about their kids. “I feel like I’ve grown up inside BFCU and through all my years here, I feel that I have come to know our members and treat them as family. Variable Rate Home Equity Line of Credit.Savings Account and Tiered Rate Money Market Account (MMDA) Tiered Rate Money Market Account (MMDA) and IRA (MMDA).
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